© Torchstack
Privacy Policy
Effective Date: April 6, 2026
Torchstack, LLC ("Torchstack", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://www.torchstack.ai or engage us for software development services (collectively, the "Services"). It also describes the rights available to residents of California under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA/CPRA").
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect the following categories of personal information:
Identifiers: name, email address, postal address, phone number, company name, IP address, and similar identifiers you provide when contacting us, requesting a proposal, or becoming a client.
Commercial information: records of services purchased or considered, billing details, and engagement history.
Internet or network activity: browsing information, referring URLs, pages viewed, device and browser type, and cookie or pixel data collected automatically when you visit our website.
Professional or employment information: job title, employer, and role, where voluntarily provided.
Communications: the content of emails, messages, meeting notes, and other communications you send to us.
We do not knowingly collect sensitive personal information (such as government IDs, precise geolocation, health data, or account credentials) from website visitors. If you choose to share such information with us in the course of an engagement, we will handle it in accordance with this Policy and any applicable agreement.
2. Sources of Personal Information
We collect personal information directly from you, automatically from your device when you interact with our website, and from third-party service providers such as analytics, hosting, and communications vendors.
3. How We Use Personal Information
We use personal information to:
Operate, maintain, and improve the Services and our website;
Respond to inquiries, provide quotes, and deliver software development services;
Send administrative communications, project updates, and, where permitted, marketing communications;
Bill for services, process payments, and maintain financial records;
Analyze website usage and improve user experience;
Protect against fraud, unauthorized access, and other security risks; and
Comply with applicable laws, regulations, and legal processes.
4. How We Share Personal Information
We do not sell personal information in exchange for monetary consideration. We may disclose personal information in the following circumstances:
Service providers: with vendors that help us operate our business (such as hosting, analytics, email, CRM, and payment processors) under contracts that restrict their use of the information.
Professional advisors: with legal, accounting, and insurance advisors as necessary to operate our business.
Legal obligations: when required by law, subpoena, or to protect our rights, safety, or property, or that of others.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
With your consent: with any other party when you direct us to do so.
Under CCPA/CPRA, certain disclosures of personal information to advertising or analytics partners may be considered "sharing" for cross-context behavioral advertising. You can opt out at any time by following the instructions in Section 8 below.
5. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to operate the site, remember your preferences, measure performance, and support marketing.
You can control cookies through your browser settings or our cookie preference tool where available. We honor Global Privacy Control (GPC) signals as a valid opt-out of the sale or sharing of personal information for users in jurisdictions where recognition of GPC is required.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. When personal information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your California Privacy Rights
If you are a California resident, the CCPA/CPRA provides you with the following rights, subject to certain exceptions:
Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the purposes of collection, and the categories of third parties with whom we share it.
Right to delete: request deletion of personal information we have collected from you, subject to certain exceptions.
Right to correct: request correction of inaccurate personal information we maintain about you.
Right to opt out of sale or sharing: direct us not to sell or share your personal information for cross-context behavioral advertising.
Right to limit use of sensitive personal information: where applicable, limit our use of sensitive personal information to specified purposes.
Right to non-discrimination: you will not be denied goods or services, charged a different price, or provided a lesser quality of service for exercising your privacy rights.
To exercise these rights, contact us at privacy@torchstack.ai. We may need to verify your identity before responding. You may also designate an authorized agent to make a request on your behalf by providing written permission.
9. Do Not Track and Global Privacy Control
Some browsers transmit "Do Not Track" signals. Because no common standard has been adopted, we do not currently respond to generic Do Not Track signals. We do, however, treat a recognized Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information.
10. Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top indicates when it was last revised. Material changes will be communicated through the website or other reasonable means.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Torchstack, LLC
5524 Willow Oak Way, Fair Oaks, CA 95628
Email: privacy@torchstack.ai
Effective Date: April 6, 2026
Torchstack, LLC ("Torchstack", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://www.torchstack.ai or engage us for software development services (collectively, the "Services"). It also describes the rights available to residents of California under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA/CPRA").
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect the following categories of personal information:
Identifiers: name, email address, postal address, phone number, company name, IP address, and similar identifiers you provide when contacting us, requesting a proposal, or becoming a client.
Commercial information: records of services purchased or considered, billing details, and engagement history.
Internet or network activity: browsing information, referring URLs, pages viewed, device and browser type, and cookie or pixel data collected automatically when you visit our website.
Professional or employment information: job title, employer, and role, where voluntarily provided.
Communications: the content of emails, messages, meeting notes, and other communications you send to us.
We do not knowingly collect sensitive personal information (such as government IDs, precise geolocation, health data, or account credentials) from website visitors. If you choose to share such information with us in the course of an engagement, we will handle it in accordance with this Policy and any applicable agreement.
2. Sources of Personal Information
We collect personal information directly from you, automatically from your device when you interact with our website, and from third-party service providers such as analytics, hosting, and communications vendors.
3. How We Use Personal Information
We use personal information to:
Operate, maintain, and improve the Services and our website;
Respond to inquiries, provide quotes, and deliver software development services;
Send administrative communications, project updates, and, where permitted, marketing communications;
Bill for services, process payments, and maintain financial records;
Analyze website usage and improve user experience;
Protect against fraud, unauthorized access, and other security risks; and
Comply with applicable laws, regulations, and legal processes.
4. How We Share Personal Information
We do not sell personal information in exchange for monetary consideration. We may disclose personal information in the following circumstances:
Service providers: with vendors that help us operate our business (such as hosting, analytics, email, CRM, and payment processors) under contracts that restrict their use of the information.
Professional advisors: with legal, accounting, and insurance advisors as necessary to operate our business.
Legal obligations: when required by law, subpoena, or to protect our rights, safety, or property, or that of others.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
With your consent: with any other party when you direct us to do so.
Under CCPA/CPRA, certain disclosures of personal information to advertising or analytics partners may be considered "sharing" for cross-context behavioral advertising. You can opt out at any time by following the instructions in Section 8 below.
5. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to operate the site, remember your preferences, measure performance, and support marketing.
You can control cookies through your browser settings or our cookie preference tool where available. We honor Global Privacy Control (GPC) signals as a valid opt-out of the sale or sharing of personal information for users in jurisdictions where recognition of GPC is required.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. When personal information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your California Privacy Rights
If you are a California resident, the CCPA/CPRA provides you with the following rights, subject to certain exceptions:
Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the purposes of collection, and the categories of third parties with whom we share it.
Right to delete: request deletion of personal information we have collected from you, subject to certain exceptions.
Right to correct: request correction of inaccurate personal information we maintain about you.
Right to opt out of sale or sharing: direct us not to sell or share your personal information for cross-context behavioral advertising.
Right to limit use of sensitive personal information: where applicable, limit our use of sensitive personal information to specified purposes.
Right to non-discrimination: you will not be denied goods or services, charged a different price, or provided a lesser quality of service for exercising your privacy rights.
To exercise these rights, contact us at privacy@torchstack.ai. We may need to verify your identity before responding. You may also designate an authorized agent to make a request on your behalf by providing written permission.
9. Do Not Track and Global Privacy Control
Some browsers transmit "Do Not Track" signals. Because no common standard has been adopted, we do not currently respond to generic Do Not Track signals. We do, however, treat a recognized Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information.
10. Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top indicates when it was last revised. Material changes will be communicated through the website or other reasonable means.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Torchstack, LLC
5524 Willow Oak Way, Fair Oaks, CA 95628
Email: privacy@torchstack.ai